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Where are my pictures?
If you have been granted access to a gallery, log in first, then click on "My Pictures" next to your name toward the top left corner of the screen.

What is "My Pictures"?
"My Pictures" are galleries that have limited access, that you have access to.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here.


Why do I have to register to add images to my shopping cart?
By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

Does it cost anything to register for an account?
No.

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listed in "My Pictures".

What is the difference between Basic and Enhanced Prints?
Basic prints are not improved by a digital artist. They are exactly the way the camera captured it, cropped and adjusted for best exposure. Enhanced prints are first retouched (facial lines and facial marks are minimized) then teeth are whitened and then the overall color is improved to yield a superior print. Enhanced prints are our most popular.

Can I come into the studio to view these images and/or get assistance prior to placing my order?
Of course, just call and make a appointment at (440)237-0038.

Shipping Information
Your photos will be delivered by USPS or UPS within the two weeks of the order date. There is a flat $6.00 shipping and handling fee per order regardless of the size of your order. If you have any questions please feel free to contact us at 440-237-0008.